Returns Information

Returns

Returns will be accepted and credited with the following conditions

a) Goods must not be returned without prior agreement and must be accompanied by an Official Frelan returns note filled out with full details of all goods being returned. Any goods returned that are not on the collection note will not be credited.
b) Goods returned which are surplus to requirements or ordered in error will be subject to a 25% re-stocking charge and must be returned by the customer otherwise a carriage charge will be applied to collect the goods.
c) Goods requested to be returned after a period of 6 months from the date of invoice cannot be considered for return or credit.
d) All goods must be returned in their original packaging and in a re-saleable condition, goods returned not in a re-saleable condition may result in a refusal to credit..
e) Goods can only be collected from the buyers address, collections from site will have to be arranged by the buyer.